We delivered a workshop ‘Cultural Competency for Managers and Supervisors’.
What distinguishes ‘cultural competency’ is that it operates at multiple levels -individual, professional, organisational and systemic – to deliver a responsive service to people from culturally and linguistically diverse backgrounds.
In a research report by Robert Bean, The Effectiveness of Cross-Cultural Training in the Australian Context, 2006, cross cultural training was identified as an important element in the development of individual and organisational cultural competence.